Refund policy
Refunds and billing reversals
StoryClips sells recurring subscription plans and workspace credit top-ups. Credits are settled after Stripe confirms payment, and refunds or disputes can reverse those credits from the wallet.
Back to homeSubscriptions
Plans are billed in advance for the selected billing period and grant workspace credits for that period. You can cancel anytime; the plan stays active until the paid period ends. Unused plan credits expire at that period end and are not refundable.
Top-up credits
Top-ups add internal credits to the workspace wallet and never expire. Those credits are consumed by generation and composition activity rather than being a stored cash balance.
Refunds
Fully refunded top-ups reverse their corresponding credits. If the workspace already spent part of that top-up, the wallet can be suspended until support reviews the account.
Disputes
Charge disputes are treated as payment reversals. Workspace access to new paid generation can be restricted while the dispute is open or while the billing state is under review.